Booking Help

How does Luggage Savior work?

Search for a nearby location, choose date, time and number of bags, pay online and receive your confirmation email with the private details of the storage point.

When do I receive the exact address?

The exact address of the storage point is shown or sent only after the booking payment has been successfully completed.

Do I have to book online?

Yes. To keep the booking, payment, confirmation and support properly tracked, bookings must be made through the platform. We do not recommend paying directly at the location.

What should I bring when dropping off my bags?

Bring your booking code, your confirmation email on your phone and, if requested by the partner, a valid ID.

Can I arrive earlier or later than the selected time?

The time helps the partner organize drop-offs. If you arrive slightly earlier or later, make sure it is within the location opening hours. For major changes, contact support.

Can I pick up my bags later?

Pick-up must take place within the reserved time and the location opening hours. Late pick-up may generate additional charges or require an extension.

Can someone else collect my luggage?

Yes, but they must be authorized by the booking holder and present the booking code. The partner may request ID for security.

Can I change my booking?

Changes to date, time, number of bags or storage point depend on availability. Contact support as soon as possible with your booking code.

Can I cancel my booking?

As a general rule, an unused booking may be cancelled before the drop-off time. Once luggage has been deposited or the drop-off time has started, the booking may become non-refundable.

What if the location is closed when I arrive?

Contact support immediately. We will try to help you reach the partner, move the booking to a nearby point or manage a solution depending on the case.

What kind of luggage can I store?

You can store suitcases, backpacks, travel bags, hand luggage and personal items compatible with ordinary luggage storage. The partner may reject unsuitable items due to size, weight, smell, risk or packaging.

What items should I not leave inside?

Do not leave money, documents, passports, cards, jewelry, high-value electronics, essential medication, high-value fragile items, illegal substances, weapons, dangerous products, animals, perishable food or any item prohibited by law.

What should I do if there is an issue with my luggage?

Report it to support as soon as possible, preferably within 24 hours after pick-up or the scheduled pick-up time. Include booking code, photos, description and any available evidence.

How do I know my booking is confirmed?

Your booking is confirmed when payment has been successfully processed and you receive the confirmation email with your booking code.

Can I book on the same day?

Yes, as long as there is availability and the storage point is open during the time you need.