This Cancellation and Refund Policy governs the conditions applicable to bookings made through Luggage Savior for luggage storage services at partner locations.
Last updated: 22/07/2026
The user may cancel their booking free of charge up to 1 hour before the scheduled luggage drop-off time.
When the cancellation is made within this period, Luggage Savior may refund the amount paid for the service using the same payment method used for the booking.
Bookings cancelled less than 1 hour before the scheduled drop-off time may be non-refundable.
This is because the storage point has reserved space, staff and availability to receive the luggage during the selected time slot.
Once the scheduled drop-off time has started, or once the luggage has been deposited at the storage point, the booking will be considered active.
Active bookings are non-refundable, unless there is an incident directly attributable to Luggage Savior or the partner.
If the user does not appear at the storage point during the reserved schedule, the booking will be considered unused due to the user.
In these cases, Luggage Savior is not obliged to provide a refund.
The user is responsible for checking the drop-off time, pick-up time and opening hours of the partner location.
If the user arrives outside the available opening hours of the storage point, the booking may be non-refundable.
Where possible, Luggage Savior will try to help the user find an alternative solution, but immediate availability at another point is not guaranteed.
If the storage point cannot provide the service for a reason attributable to the location, such as unexpected closure, inability to receive the luggage or operational error, the user must contact Luggage Savior as soon as possible.
In these cases, Luggage Savior may offer relocation to another nearby point, a schedule change if available, cancellation of the booking or a full or partial refund, as appropriate.
Changes to date, time, number of bags or storage point are subject to availability.
The user must request any modification as soon as possible through Luggage Savior’s support channels.
If the change involves additional storage time, more luggage or a higher fare, an additional charge may apply.
Where a refund applies, it will be made using the same payment method used by the user.
The time needed to receive the money will depend on the payment provider, issuing bank or payment gateway used.
Luggage Savior may deduct non-recoverable payment gateway fees where legally applicable and where such fees are not refunded by the provider.
Luggage Savior may review exceptional cases individually, especially when documented circumstances exist, such as serious transport cancellation or delay, medical emergency, platform technical error, duplicate payment, partner-related problem or real impossibility to provide the reserved service.
To evaluate these cases, the user must provide sufficient documentation, such as supporting documents, screenshots, receipts, photographs or relevant communications.
Review of an exceptional case does not automatically guarantee a refund.
Luggage Savior is not responsible for payments made directly to the partner or outside the official payment methods of the platform.
Bookings or payments made outside Luggage Savior are not covered by this Cancellation and Refund Policy.
To request a cancellation, modification or refund review, the user must contact Luggage Savior indicating booking code, email used, drop-off date and time, storage point if known, reason for the request and additional documentation if applicable.
Main support channel: customerservice@luggagesavior.com.
For active booking incidents: reservas@luggagesavior.com.
This policy complements Luggage Savior’s Terms and Conditions of Service.
In the event of a conflict between this policy and the Terms and Conditions, the more specific version applicable to the particular case shall prevail, unless applicable law provides otherwise.
You can cancel free of charge up to 1 hour before your scheduled drop-off time. After that, or once the booking has started, the amount may become non-refundable.