These Terms and Conditions govern access, browsing, bookings and use of the services offered through Luggage Savior, an online platform for booking luggage storage spaces at partner locations.
Last updated: 22/07/2026
The platform operates under the commercial brand Luggage Savior.
For the purposes of these terms, “User” or “Customer” means the person making a booking; “Partner”, “Storage Point” or “Partner Location” means the shop, hotel, premises or associated establishment that receives, stores and returns the luggage; and “Booking” means the online purchase of the service.
Luggage Savior allows users to locate, book and pay online for luggage storage services offered by partner locations.
The exact address and private details of the storage point are shown or sent to the user only after successful payment.
Luggage Savior acts as a technology and commercial intermediary. Physical custody of the luggage is provided by the partner location where the booking is made, unless expressly stated otherwise.
The user must provide truthful, updated and sufficient information to manage the booking.
The user declares that they are of legal age or have sufficient authorization, have legal capacity to contract and will use the platform lawfully.
Luggage Savior may suspend, reject or cancel bookings where fraud, abusive use, risk to the partner, risk to other users or possible illegal activity is detected.
Users may search for storage points by city, area or location.
To complete a booking, the user must select a storage point, drop-off date and time, pick-up date and time, number of bags, payment method and required personal details.
A booking is only considered confirmed when payment has been successfully processed and the user receives the corresponding confirmation.
Payment is made online through the methods enabled by Luggage Savior, such as credit/debit card, Stripe, PayPal or other available providers.
The user accepts that the price will be shown before confirming the booking and that they must not pay the partner directly for bookings managed through the platform.
Payments made outside Luggage Savior are not covered by the support, conditions or possible protections offered by the platform.
After successful payment, the user will receive an email confirmation with the booking code, exact address of the storage point, opening hours, dates, number of bags, amount paid and instructions.
The user must keep the confirmation email and present the booking code when dropping off and picking up luggage.
The user must go to the indicated storage point within the reserved opening hours.
The partner may request the booking code, booking holder name, valid identification and payment confirmation.
The user must pick up the luggage within the date and time indicated in the booking.
If a person other than the booking holder needs to pick up the luggage, they must be authorized and provide the required information.
The user must respect the published or confirmed opening hours of the storage point.
Luggage Savior is not responsible for missed flights, trains, hotels, events or other indirect costs caused by drop-off or pick-up outside opening hours.
Late pick-up may generate additional charges.
If luggage is not collected and the user does not respond to reasonable contact attempts, Luggage Savior and/or the partner may take appropriate action in accordance with applicable law.
The service is mainly intended for suitcases, backpacks, travel bags, hand luggage and personal items compatible with ordinary luggage storage.
The partner may reject items that are unsuitable for storage due to size, weight, condition, smell, risk, content or packaging.
It is prohibited to store cash, bank cards, essential documents, passports, jewelry, high-value watches, precious metals, high-value electronic devices, works of art, antiques, essential medication, weapons, ammunition, explosives, flammable materials, drugs, illegal substances, perishable food, dangerous liquids, animals, plants, biological material or any illegal, dangerous or unsuitable item.
The user is responsible for any damage, sanction, cost, loss or claim arising from prohibited items placed inside their luggage.
The user is responsible for providing correct information, arriving within the reserved schedule, presenting the booking code, picking up luggage on time, not including prohibited items and properly closing bags, suitcases or backpacks.
Luggage Savior recommends not leaving personal documents, keys, money, cards, electronic devices, jewelry, essential medication or indispensable items inside luggage.
The partner must receive the booked luggage, reasonably store it during the contracted period and return it to the authorized user.
The partner must respect communicated opening hours, report incidents and not release luggage to unauthorized third parties.
The user may request cancellation of a booking according to the conditions in force on the platform.
As a general rule, an unused booking may be cancelled before the drop-off time, unless a specific policy states otherwise.
Once the drop-off time has started or the luggage has been deposited, the booking may become non-refundable.
If the partner cannot provide the service due to reasons attributable to the location, Luggage Savior may offer relocation or refund.
Refunds, where applicable, will be made using the same payment method used.
In case of loss, damage, theft or incident, the user must notify Luggage Savior as soon as possible and in any case within 24 hours after pick-up or the scheduled pick-up time.
The user must provide booking code, contact details, description of the incident, photographs, receipts, invoices, police report where applicable and any other reasonably necessary information.
Compensation, where applicable, will be assessed case by case and may be subject to limits, exclusions, partner conditions, insurance availability or applicable law.
To the extent permitted by law, Luggage Savior is not liable for prohibited, undeclared or high-value items; money, documents, jewelry, electronic devices or essential items; indirect losses; flights, trains, hotels, events or related expenses; damage due to inadequate packaging; user breaches; force majeure; payments outside the platform or direct agreements between user and partner.
Nothing in these terms limits mandatory rights recognized by applicable consumer law.
Luggage Savior may offer, directly or indirectly, limited protection, guarantee or compensation for bookings correctly made and paid through the platform.
Such protection is subject to a valid booking, compliance with these terms, exclusion of prohibited items, timely communication, sufficient evidence and user cooperation.
The protection does not necessarily constitute an insurance contract unless expressly stated and the insurer is identified.
Partners are independent establishments collaborating with Luggage Savior.
The inclusion of a partner on the platform does not create an employment, corporate, franchise, exclusive agency or general legal representation relationship between Luggage Savior and the partner.
Communications related to bookings may be made by email, phone, WhatsApp, web notifications or other channels indicated by Luggage Savior.
The user agrees to receive operational communications related to confirmations, address details, schedule changes, incidents, reminders, customer support, refunds or payments.
Personal data processing is governed by Luggage Savior’s Privacy Policy.
Data may be processed to manage bookings, process payments, send confirmations, communicate necessary details to partners, handle incidents, comply with legal obligations and improve the platform.
All platform content, including brand, design, texts, images, software, database, logos, graphic elements and website structure, belongs to Luggage Savior or its licensors.
The user may not copy, reproduce, distribute, modify, exploit or commercially use such content without prior written authorization.
Luggage Savior will try to keep the platform available and operational, but does not guarantee uninterrupted availability.
The platform may be affected by maintenance, updates, technical errors, attacks, external providers, payment gateways, hosting, force majeure or other circumstances.
These Terms and Conditions shall be governed by the applicable laws of the United States of America, without prejudice to mandatory rights that may correspond to consumers under the applicable rules of their country or place of residence.
In the event of a dispute, the parties will first attempt to resolve it amicably through Luggage Savior’s customer service channels.
Where permitted by law, any dispute shall be submitted to the competent courts of the United States of America, unless mandatory consumer protection rules establish another jurisdiction.
For questions, incidents, cancellations, claims or booking-related support, users may contact Luggage Savior through the following channels:
Customer service: customerservice@luggagesavior.com.
Bookings email: reservas@luggagesavior.com.
Partners email: partners@luggagesavior.com.
Website: https://luggagesavior.com.
By making a booking, paying for the service or using the platform, the user declares that they have read, understood and accepted these Terms and Conditions.